+AI AGENT · NAMED, OPTIONAL · AFTER HOURS
Optional, always-disclosed coverage when the desk is closed.
From $450/mo what moves this number →
An optional AI receptionist that answers common questions after hours, captures callback details, and makes sure real emergencies reach a human path. We call her Vera; yours answers in your practice’s name, and she says she is an AI when she picks up. Never pretending.
Ivy is the AI receptionist for Northline Dental, our fictional demo practice — a Vera with that practice’s name on her. She tells you she is an AI, gives no clinical advice, and hands to a person the moment one is needed.
See a complete practice website we built — explore the live demo →
✦THE AFTER-HOURS GAP
For dentists, after 5 PM the phone becomes a dead end — and dental worries famously peak at night. Some callers just need your hours or address; some need tomorrow’s first slot; a few genuinely need help now. A voicemail box serves none of them well.
→WHAT CHANGES FOR YOUR PRACTICE
→TRY TO TRIP IT UP
You play the caller. Ask it something clinical, ask what a crown costs, ask whether it is a real person — then tell it half your face is swollen and watch where the call goes.
Prefer the real thing? Call Ivy on +1 (463) 234 0235
Northline Dental is our fictional demo practice and this is the text preview of the voice agent — the same script and the same limits, spoken on a real line when we point one at your practice.
+WHAT’S INCLUDED
→HOW IT WORKS
01TEACH IT YOUR PRACTICE
Your hours, services, directions, and rules — plus the questions your desk answers every day.
02SET THE BOUNDARIES
What it may answer, what it must never touch, and exactly when it hands to a human.
03REVIEW MORNINGS
Your team starts each day with a tidy list: who called, what they needed, who to call back first.
✦WHAT YOU ACTUALLY GET
The calls you never hear about are the ones that ring out at nine at night and never ring back.
The first thing a caller hears is that they are speaking to the practice's assistant, not a member of your team. Ask it directly at any point in the call and it says so again, plainly.
You decide what counts as an emergency, and the assistant stops trying to book the moment it hears one. It hands the caller to the on-call path you named, and tells your team that it did.
Hours and holiday closures, each dentist and what they actually treat, where to park, which plans you file, how you handle payment. Written down once with you, then answered the same way every night.
Every call arrives as a short summary: who rang, what they wanted, what the assistant told them, and who needs calling back first. Your team starts the day reading, not guessing at a voicemail light.
The gap is not only after five. It also covers the twenty minutes your receptionist is with someone at the counter, and the second call that comes in while the first one is still going.
No diagnosis, no view on how serious anything is, no price, no card numbers, no medical history over the phone. These are not switches you have to remember to set — they are how it is built.
$STARTING AT
From $450/mo
Flat monthly, quoted in writing before you commit. Month to month — no minimum term.
→WHAT MOVES THIS NUMBER
Nothing to un-wire if you ever leave: everything we build stays yours. The free Blueprint comes first either way, so you will know what we would recommend before money is discussed.
Get the free Blueprint first →✦THE RECEPTIONIST AGENT, PLAINLY
Four things worth knowing before you switch it on. None of them is a setting you have to remember.
After-hours and overflow call coverage Answers to your practice’s common questions — hours, location, parking, which insurance plans you accept
Clinical questions, how urgent something is, and prices. It takes the details, says the dentist decides those, and an urgent call goes to the on-call path you set.
It introduces itself as an AI in the first sentence and says so again whenever a caller asks.
Integrations are possible with any practice system that exposes an API. What yours exposes decides whether it writes to the schedule or hands a structured request to the desk — we confirm it on the discovery call. See which systems publish one.
→HOW IT ACTUALLY WORKS
We take down the things your desk repeats every day: hours, holidays, parking, dentists, plans you file, how payment is handled. Nothing is guessed about your practice — we ask you, and write it down once.
You: Answer questions you already know the answers to.
Then, more carefully, what it must never attempt, and the exact point at which it stops and hands the caller to a person. You read both lists before it answers a single call.
You: Read two short lists and tell us what is wrong.
We point a test number at it and you ring it yourself, asking the awkward things a real patient asks at ten at night. We tighten the answers until they hold up.
You: Ten minutes on the phone being a difficult caller.
Calls that would have rung out go to the assistant instead, and the summaries land in one inbox each morning. How that switch is made depends on your phone system, which we confirm on the discovery call.
You: Point us at whoever manages your phone line.
✦IN DETAIL
This is optional, and it is always disclosed. A caller is told they are speaking to an assistant — no impersonation, no pretending to be a member of your team. It exists to cover the hours when nobody is at the desk, not to replace the people who are.
It answers the questions that make up most after-hours calls: where you are, when you open, whether there is parking, which insurance plans you accept. It captures a name, a reason for calling and the best time to ring back. And it has one clear job when a call sounds urgent, which is to escalate it to a person immediately.
→YOUR FIRST 90 DAYS
You always know what stage you are at, and every stage produces something you can see.
We write what it may say, and just as carefully what it must never attempt to answer.
We run your real common calls through it and tighten the responses until they hold up.
You see what it handled and what it escalated, and we adjust from there.
✦ILLUSTRATIVE SCENARIOS · COMPOSITE, UNNAMED, NOT TESTIMONIALS
Composite situations, written to show the work. No practice is named, none is quoted, nothing here is a testimonial.
Evenings and weekends went straight to a voicemail box.
We wrote down the questions their desk answered every day and turned them into the assistant's script, then agreed one rule for what counts as urgent. Calls outside opening hours were pointed at it, with a written summary landing each morning.
What changedMornings started with a list of people to ring back instead of a voicemail light.
A single-dentist practice with no written emergency rule.
Before writing a line of script we made them decide, out loud, what an emergency is and exactly where those callers should go. That one decision became the escalation the assistant follows.
What changedUrgent calls now get the same answer whoever picks up, which was not true before.
A practice asked for a voice agent it did not need.
We looked at when their calls actually came in, and nearly all of them landed while the desk was staffed and picking up. We told them so and pointed them at missed-call text-back instead, checked against their phone setup on the call.
What changedThey spent less, and the only gap they genuinely had is the one that got covered.
✦FREE · NO SALES CALL
We read your website and write out the twelve questions after-hours callers ask, with the answer your own pages support for each and a line left blank where they say nothing. Underneath: your rule for what counts as urgent, left for you to write, and a five-minute test to hear what a caller hears on your line tonight. It arrives in this thread within a few minutes, in the email and as a PDF. We do not ring your number; if you reply, a person does and adds what they heard.
On its way. Check your inbox in the next few minutes.
?THE FAIR QUESTIONS
If you have been sold this before and it did not work, these are probably the questions. The answers are the same ones we would give you on the phone.
Some callers will hang up the moment they hear it is an assistant, and we are not going to pretend otherwise. But the honest comparison is not a person answering — it is voicemail, which loses the caller too, and more quietly. Anyone who asks for a human is not argued with: the assistant stops, takes a message, and your team rings back first thing.
That depends entirely on which system you run and what it allows outside software to do. We are not going to tell you we integrate with everything, because nobody does. On the discovery call we look at your specific system and tell you which of two things you get: a booking written in, or a written request your team enters in seconds. You will know which before you spend anything.
Then it is our fault and we fix it — which is why you read the script and the refusal list before it takes a call, and why every transcript is yours to read the next morning. The design narrows what it can attempt on purpose: book, take a message, or hand over. It can also be switched off in an afternoon, and nothing about your phone line becomes ours.
Tell them the truth, which is that it only answers the calls nobody was there to take. During opening hours the phone rings exactly where it always rang. What tends to change their mind is the morning list: the day starts with reading rather than guessing what a voicemail wanted. If your team is against it, wait — this works better when the front desk helps write the script.
your front desk already picks up almost everything and the evenings are genuinely quiet. Then this is a cost with nothing behind it. The voice assistant is optional — nothing else we do depends on it. Start with missed-call text-back instead: it catches the same caller in writing, and you can add a voice later. That works with compatible phone setups, which we confirm on the discovery call.
✕WHAT WE WILL NOT CLAIM
Each of these is a line another agency will happily cross. Here is where we stand on it, in writing.
?AI RECEPTIONIST · GOOD QUESTIONS
No — the assistant introduces itself as an AI from the first sentence. Patients care that they got help at 10 PM, not that a human wasn’t awake for it. Deception would be both wrong and pointless.
It recognizes urgency and immediately routes to the path you define — your on-call number, an emergency line, or clear instructions. It never plays doctor: no clinical advice, ever.
Not in the usual sense. A dental after-hours answering service is people in a call centre taking a message for you to deal with in the morning. This answers the question itself — your hours, your address, which plans you take — captures the callback details, and hands anything urgent to the path you set. It is billed as a flat monthly fee rather than by the minute. What it will not do is pretend to be a person, or give clinical advice.
Because not every practice wants a voice AI, and it should be a considered choice — not something bundled in quietly. The rest of Booked works fully without it.
It starts at $450/mo. That is a floor rather than a quote: your call volume — minutes are the main variable is what moves it most. You get the exact number flat and in writing before committing to anything, nothing runs on a minimum term, and everything we build stays yours if you ever leave. The free Blueprint comes first either way.
+Free · no pitch · yours to keep
Four fields, one minute. We review your visibility, website, reviews, social, and booking — then send a one-page action plan that tells you exactly whether AI Receptionist is your practice’s next best move. A real person, straight away — and no sales call required.
DENTAL